I created a visual interface to optimize the experience of accountants and bureaucrats, and their clients, as they complete their administrative tasks. I used resources like User Journey Mapping and Material Design System to help these humans solve their main pain points.
What I did
The ask
The requirement was to make the website look more modern and “technologic”. After a few sessions, we agreed to create an Administration Dashboard, where clients would be able to track the status of their services, and employees would be able to create and schedule them. Plus a marketing website.
The problem
Thestralcorp users need a functional online application that provides well defined services, organization and instant updates of their tasks or paperwork status, because they are busy in work and they don’t know most of these processes.
Research
I interviewed several clients and employees to synthesize a set of qualitative and quantitative data which gave me two user personas: a client and an administrator.
The journey
I built all the journeys of clients and administrators in order to understand the process both user personas would go in a typical day of service transaction.
Wireframes and testing
We went through several divergence and convergence steps to get test ready.
Test iterations and high fidelity
We went through several rounds of user tests to refine the final mockups.
Marketing Website
My most important learning from this one is to remember that there is a lot of life improvement we can give people with technology and automatic information. It is our responsibility to be out there creating for people.
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